African fintech giant Flutterwave has responded to the Bank of Ghana’s suspension of certain remittance services, assuring customers and stakeholders that its core financial operations remain unaffected.

The clarification comes after reports that the Bank of Ghana directed the suspension of inbound remittances processed through Flutterwave’s SendApp platform.

What the Bank of Ghana Suspension Means

According to Flutterwave, the directive only applies to inbound remittance services via SendApp, a platform that allows individuals abroad to send money to Ghana.

The company emphasized that all other services offered under its Payment Service Provider (PSP) licence remain fully operational. These include:

• Flutterwave for Business – enabling businesses to accept and process payments.
• Merchant Solutions – supporting local and international transactions.
• Core PSP services – including payments infrastructure for enterprises.

Flutterwave’s Response

In its official statement, Flutterwave expressed surprise at the Bank of Ghana’s directive, suggesting it may have stemmed from a misunderstanding.

“Our priority remains the provision of reliable services to our customers in full alignment with regulatory requirements,” the company said.

Flutterwave also confirmed it is engaging with the Bank of Ghana and its banking partners to clarify the matter and resolve the issue quickly.

Commitment to Compliance and Trust

Flutterwave reassured its Ghanaian customers that:

• It remains committed to regulatory compliance across all markets.
• Services under its PSP licence are fully functional and secure.
• It continues to build trust with users and regulators alike.

Why This Matters for Customers and Businesses

Ghana is a key market for Flutterwave, serving thousands of businesses and individuals who rely on its services for local and cross-border payments. While inbound remittances through SendApp are temporarily suspended, business payment services and PSP operations remain unaffected, ensuring continuity for merchants and consumers.

Looking Ahead

As Flutterwave works with regulators to address the situation, customers in Ghana can continue to use its payment infrastructure and business solutions without disruption.

The company reaffirmed that it will provide timely updates on the matter while ensuring seamless service delivery.