Huawei Technologies has partnered with Arravo Technology Solutions to introduce its innovative AI-powered Contact Centre Solution (AICC) in Nigeria, a system designed to enhance the customer communication experience for businesses of all sizes.
The Huawei AICC aims to reduce call waiting times, enable real-time communication, and provide a 360-degree customer view, helping organizations deliver faster and more personalized customer support.
Cloud-Based Contact Centre for Seamless Integration
The Huawei AI Contact Centre (AICC) is built on a cloud-based architecture, making it easy for businesses to integrate with existing customer service systems.
This integration allows companies to operate a unified communication hub where customer data, interactions, and analytics are synchronized in real time, resulting in improved efficiency and responsiveness.
Arravo Highlights Key Business Benefits
During a customer forum held in Lagos, organized by Huawei and Arravo, the Director of Sales at Arravo, Onyinlola Okunfolami, emphasized the impact of the solution on businesses seeking to scale.
“The AICC solution enables customers to leverage Artificial Intelligence (AI) for enhanced customer experience, faster response time, and consistent service delivery without glitches,” Okunfolami said.
“The bottom line is to improve sales and increase productivity.”
She added that the platform benefits both small businesses and large enterprises, allowing them to manage customer engagement efficiently while boosting operational performance.
Huawei Showcases AI Features for the Modern Contact Centre
In his presentation, Idris Muhammad Abubakar, Enterprise Solutions Manager for AICC, Sub-Saharan Africa at Huawei, explained that the AI Contact Centre Solution offers an omni-channel, all-in-one experience.
According to Abubakar, the system supports communication across multiple platforms, including voice calls, SMS, and digital channels, and allows users to switch between channels seamlessly without disrupting the conversation flow.
This AI-driven approach ensures that customer interactions are smarter, faster, and more human-like, thanks to real-time data analysis and intelligent routing.
Enhancing Productivity Through AI Innovation
With the introduction of the Huawei AICC, businesses can now handle customer requests more efficiently, reduce response delays, and maintain consistency across every communication touchpoint.
By leveraging Artificial Intelligence, data integration, and cloud technology, Huawei and Arravo are empowering Nigerian enterprises to deliver superior customer experiences while increasing operational productivity.
Conclusion
Huawei’s partnership with Arravo marks a major step toward the digital transformation of customer service in Nigeria. The AI-powered AICC solution is not just a contact centre upgrade, it’s a smarter, faster, and more scalable way for businesses to connect with their customers.
