Orange Côte d’Ivoire has unveiled a new self-service mobile application, “Ma Box,” aimed at improving how customers manage their home internet services.
The app was officially launched on March 25 at Orange Village, marking a key step in the company’s efforts to strengthen digital customer experience for Fibre and 4G Home users across Côte d’Ivoire.
Smarter, Self-Service Connectivity
Designed to simplify home internet management, the Ma Box app allows users to take full control of their connectivity services through an intuitive digital interface.
With the platform, customers can:
- Monitor data usage in real time
- Diagnose and resolve connectivity issues
- Manage subscriptions and service options independently
- Optimise overall internet performance
The self-service approach reduces the need for technical support while giving users faster solutions to everyday connectivity challenges.
Driving Digital Transformation
Orange Côte d’Ivoire says the app is more than just a convenience tool—it reflects a broader strategy to make internet services more accessible, efficient, and user-friendly.
The launch aligns with the company’s ongoing digital transformation agenda, focused on improving service delivery and enhancing customer satisfaction through innovative solutions.
Improving Service Quality and Reliability
By empowering users with greater control over their internet services, the Ma Box app is expected to improve the reliability and performance of Orange’s Fibre and 4G Home offerings.
As demand for seamless home connectivity continues to rise, the company is positioning digital tools like Ma Box as key enablers of a smarter, more responsive customer experience.
